Frequently Asked Questions
Everything you need to know about our artisanal home collection.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces may require 2-3 weeks for specialized white-glove delivery to ensure they arrive in perfect condition.
Do you offer international shipping?
Currently, we ship to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are your products ethically sourced?
Yes, at The Monastery Store, we prioritize craftsmanship and sustainability. We partner with artisans who use responsibly sourced materials and follow fair labor practices.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay and Affirm.